Terms of Service

Astravizia provides website, booking, reminder, review, dashboard, automation, design, development, hosting, and maintenance services for local service businesses. Contact us at astravizia@gmail.com.

You may use this website to learn about services and submit genuine enquiries. You must not attempt to disrupt the website, bypass security, submit unlawful or misleading material, scrape it at harmful scale, impersonate another person, or use it in a way that infringes rights or applicable law.

Sending a form or requesting a package does not create a client relationship or guarantee availability. A project begins only after scope, price, responsibilities, and payment arrangements are confirmed in writing and any required initial payment is received.

Website prices describe common starting scopes and may change when a project requires additional pages, integrations, content, migration, custom automation, third-party services, or accelerated delivery. Prices are confirmed in a written quotation. Taxes, paid third-party subscriptions, messaging fees, booking-platform fees, and advertising costs are excluded unless expressly stated.

For the Website + Booking package, the €12/month care plan is optional. When selected, it includes hosting, edits or content updates requested by the owner within the agreed support scope, routine health checks, and ongoing maintenance. Domain registration, major redesigns, new features, and extensive content production may be priced separately unless the proposal states otherwise.

• Provide accurate services, prices, staff details, policies, branding, images, access credentials, and approvals promptly.
• Confirm that supplied content is lawful and that you hold the necessary rights and permissions.
• Review work and provide consolidated feedback within agreed timeframes.
• Maintain lawful customer-facing terms, cancellation rules, consents, and privacy information for your own business.
• Protect account credentials and notify us promptly about suspected unauthorised access.

Delivery estimates depend on scope, technical dependencies, and how quickly Astravizia receives complete information, access, feedback, and approvals. Our goal is to make the system functional as soon as possible, but client or third-party delays may move the timeline. Material scope changes may require a revised price and schedule.

Payment amounts, deposits, milestones, due dates, and accepted methods are stated in the quotation or invoice. Unless otherwise agreed, work may pause while an invoice is overdue. Fees already earned for completed work are non-refundable. Any consumer cancellation rights that cannot legally be excluded remain unaffected.

The agreed scope includes the revision process stated in the proposal. New functionality, repeated changes after approval, or work outside scope may be quoted separately. A deliverable is treated as accepted when approved in writing, used publicly, or not reasonably rejected with specific reasons within the review period stated in the project agreement.

Where Astravizia provides hosting or maintenance, we will use reasonable care to keep the service secure and operational. Internet services can experience maintenance, provider outages, attacks, and events outside our control, so uninterrupted availability is not guaranteed. Support scope and response expectations are defined by the selected plan or project agreement.

Projects may rely on booking tools, messaging services, maps, analytics, payment providers, Supabase, Vercel, social networks, domain registrars, or other third parties. Their own terms, privacy practices, availability, pricing, and technical limits apply. Astravizia is not responsible for third-party changes or failures but will reasonably assist where support is included.

Astravizia retains ownership of pre-existing tools, reusable methods, know-how, libraries, and components. The client retains ownership of materials it supplies. Ownership or licence terms for project-specific final deliverables are set out in the project agreement and may depend on full payment. Third-party and open-source components remain subject to their respective licences.

We will protect information clearly identified as confidential and use it only for the project or as legally required. Portfolio or case-study use will follow the project agreement and any confidentiality commitments. Confidentiality does not cover information already public, independently developed, lawfully received from another source, or required to be disclosed by law.

Website enquiry data is handled under our Privacy Policy. If Astravizia processes personal data on a client's behalf within a delivered system, the parties will define their controller and processor responsibilities and, where required, enter into a data processing agreement. Each party remains responsible for its own legal obligations.

We aim to improve presentation, booking flow, reminders, reviews, and operational visibility, but commercial outcomes depend on the client's market, pricing, reputation, service quality, demand, advertising, and other factors. We do not guarantee specific bookings, revenue, rankings, reviews, or no-show reductions.

Nothing excludes liability that cannot legally be limited. Subject to that rule and any project-specific agreement, neither party is liable for indirect or consequential loss, lost profits, lost opportunity, or loss caused by third-party services. Any agreed liability cap will be stated in the applicable project agreement. You remain responsible for reviewing business information, prices, policies, and customer-facing content before publication.

Either party may end an ongoing service according to the notice and payment terms in the project agreement. Astravizia may suspend services for overdue payment, security risk, unlawful use, or material breach after reasonable notice where appropriate. On termination, outstanding amounts remain due and data/export handling follows the agreement and applicable law.

The governing law and dispute forum are specified in the relevant client agreement. If none is specified, mandatory consumer and data-protection rights remain unaffected. The parties should first try in good faith to resolve concerns through direct written communication.

We may update these website terms as services or laws change. Changes apply from the date posted and do not retroactively alter a signed project agreement. Questions can be sent to astravizia@gmail.com.